My order says delivered but it never arrived, what do I do?Updated 2 years ago

If your order did not arrive by the expected delivery date, please go to the FedEx tracking page and follow these steps:

1. Enter your tracking number or reference number.
2. Select Manage Deliver, then Report Missing Package. (If you aren’t logged in to a FedEx account, you’ll be asked to enter the original delivery address of your package. Enter that info, then click Continue.)
3. Confirm that you’ve checked everywhere the package might have been left by clicking Yes.
4. Enter your contact information, including your name, phone number, and email address (optional).
5. Tell us your preferred method of contact - text or email- and confirm that it’s okay for us to contact you.
6. Click Submit, and you’ll receive a case number assigned to your report.
7. Click Done. We’ll contact you as soon as possible to help locate your missing package

Once these steps are completed please provide us with documentation of the case information so that we can follow up with FedEx to help expedite the resolution.