What is Ryder Toy's Shipping Policy?Updated 2 years ago

Ryder Toys ("we" and "us") is the operator of (https://www.RyderToys.com)

("Website"). By placing an order through this Website you will be agreeing to

the terms below. These are provided to ensure both parties are aware of and

agree upon this arrangement to mutually protect and set expectations on our

service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Ryder Toys will happily accept returns due to change of mind as long as a

request to return is received by us within 30 days of receipt of item and are

returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping. In addition a 20% restocking fee will be incurred by the customer.

Once returns are received and accepted, refunds will be processed to the original form of payment. We will notify you once this has been completed through email.

(Ryder Toys) will refund the value of the goods returned but will NOT refund the

value of any shipping paid.

3.2 Warranty Returns

Ryder Toys will happily honor any valid warranty claims, provided a claim is

submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will

reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Ryder Toys to

process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2-3 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Please note due to the nature of our business, dispatch delays can occur.

4.4 Change Of Delivery Address

Ryder Toys is unable to modify an orders delivery address once the order has been placed.

4.5 P.O. Box Shipping

Ryder Toys will ship to P.O. box addresses using postal services only. We are

unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation. Ryder Toys is not responsible for courier delays.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps.

7. Duties & Taxes

7.1 Sales Tax

The customer is responsible for paying sales tax. Sales tax will be automatically applied to the total order amount whereas applicable.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be prepaid, without

any additional fees to be paid by customer upon arrival in destination country 

8. Cancellations

We are unable to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the Courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at [email protected]