Ryder Toys

If you&apos;re having issues with the vehicle you bought, our troubleshooting guide might provide the fix you&apos;re looking for.<img src="https://uploads.gorgias.io/30BVo7vVL047rvzm/1-af024f6d-c3e5-4f88-9667-c7caf2a1b758.png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/30BVo7vVL047rvzm/2-3650fab6-8e6b-436f-998d-657746e37b95.png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/30BVo7vVL047rvzm/3-5b8ef427-f2a1-42b4-91c3-a4aa33b00da1.png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/30BVo7vVL047rvzm/4-c58583a0-ad8b-4cad-9bcd-855b77304ec0.png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/30BVo7vVL047rvzm/5-b184a96d-962c-47cd-9791-e659d6eb5c63.png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/30BVo7vVL047rvzm/6-8f16416b-36c0-4f40-aca6-533c9657d9c2.png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/30BVo7vVL047rvzm/7-aeceb11e-052b-4afd-9d9c-5165a6e82d21.png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/30BVo7vVL047rvzm/8-63ef1451-0613-4ae9-b540-ff49c01f8bda.png" style="width: 300px;" class="fr-fic fr-dib">Still unable to find a solution? Please feel free to reach out to us via <a href="mailto:support@rydertoys.zendesk.com" rel="undefined" target="_self">support@rydertoys.com</a> and we&apos;ll be happy to assist you.

If you're having issues with the vehicle you bought, our troubleshooting guide might provide the fix you're looking for. Still unable to find a solution? Please feel free to reach out to us via support@rydertoys.com and we'll be happy to assist you.

Ryder Toys Troubleshooting Guide

Troubleshooting

My product is not working

I'm missing an item from my order, what do I do?

Items Missing/Damaged/Malfunctioning

Why was my order canceled?

I changed my mind. Can I change or cancel my order?

Cancellations

Problem with my order

What payment methods do you accept?

Can I use multiple payment options?

Managing payments and billing

Do you offer Military/Police/First Responder Discounts?

Do you price match?

Do you offer discounts?

Promos and pricing

Payments & Pricing

My order's stuck in transit, what do I do?

My order says delivered but it never arrived, what do I do?

Order Tracking & Shipping Issues

How do I track my order?

How do you ship products?

Is expedited shipping available?

Where do you ship from?

How fast will I get my order?

Where are your products manufactured?

Do you have pick up options?

How much is shipping?

Where does Ryder Toys' ship to?

What is Ryder Toy's Shipping Policy?

Shipping Policy and FAQs

Shipping

How long can a refund take to complete?

Can I exchange my product?

Refunds & Exchanges

What is Ryder Toys' Warranty policy?

What is Ryder Toy's return policy?

Return & Warranty Policies

Returns & Refunds

The car I ordered has steering issues

The remote control does not connect/work

RADIO / MP3 PLAYER TROUBLESHOOTING

The car I got turns on but does not drive

The car I ordered turns off while driving

The car I received only goes forward or reverse

The car I got moves slowly

The car I received does not charge

The battery on my order dies fast

Do you have product manuals?

I need help assembling my order

What is the difference between your models?

How long will the battery last?

Product-specific queries

Will your product fit my kid?

Sizing

Live Chat, Call or Email

We're here to help!

Ryder Toys Support

Ryder Toys Troubleshooting GuideUpdated 2 years ago